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The Private Security Industry Regulatory Authority (PSiRA) with its head office in Eco Park - Centurion is the statutory body regulating the private security industry in South Africa. PSiRA is looking for dynamic experienced and suitably qualified professionals to take up these challenging positions. It is the intention of the Authority to promote representative through the filling of these positions.
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|CHIEF OPERATIONS OFFICER(COO), Remuniration is negotiable( Paid on Excutive Level), Pretoria: Centurion: Requirements: A recognized and relevant B Degree in Business Administration or equivalent coupled with 10 - 12 years’ experience in a regulatory environment with at least 5 years’ experience in Senior Managerial Level. Valid driver’s licence is a prerequisite. Post-graduate qualification will be an added advantage. Qualification or certificate in leadership or management program will be added as an advantage. Essential criteria: Knowledge of the regulatory environment● Knowledge of all prescripts that are crucial for this post i.e. PFMA, PSIRA Act etc. ● Risk Compliance and Governance management Principles● Human Capital Management Formulating Strategies and Conceptualizing● Information Technology Management Principles and Systems● Research and Analysis Principles● Business Fundamentals and Internal Controls● Strategic Planning and Management skills● Problem Solving and Innovation skills● Decision Making and Transformational Leadership skills● People Management skills● Project Management expertise● Excellent communication skills● Business Acumen skills ● Ability to work under pressure ● Action and Result orientated● Emotional Intelligence● Client service orientation Key Performance Areas: Development and Implementation of the Authority Core Operational Strategy: Analyses and interprets the Authority’s Strategy and mandate within the Private Security Industry to determine the trends, strategic direction, core business realities and legal implications and relates it to the Operations roadmap to determine the direction of the specific area● Develop and monitor the implementation of the Authority’s combined assurance model for good corporate governance● Uses research and analysis information to determine: Proposed legislation and regulations, Amendments to current legislation/regulations, Trends in the Industry, Trends in international legislation/regulations pertaining to the Industry, Trends related to the Regulatory area, Technology optimisation strategy● Collates the information into a workable document for use in the development of an operational strategy and implementation roadmap● Compiles a draft strategy and implementation roadmap and obtain input into the strategy and roadmap to improve operational efficiency: Operating philosophy, Reengineering, Governance and Risk Management Strategy, Technology and Resource Strategy and Requirements, Strategic business partnerships (internal and external)● Submits the strategy and roadmap for approval ● Designs and implements operational frameworks, policies, procedures, processes and controls within allocated area of responsibility and provides thought leadership across divisions● Obtains and secures the associated resources to enable implementation of the strategy and roadmap in accordance with the Delegation of Authority and the planning document and on time● Manages and communicates strategy and roadmap elements in accordance with proposed outputs and in accordance with policies, procedures and legal requirements with all internal and external stakeholders● Centrally manages and coordinates all service delivery operational information and awareness to service delivery staff at head office and at the regional offices to ensure an integrated and standardised approach● Manages a high level and hands-on support is given to enable a high level of customer service ● Drives quality and operational excellence by monitoring and measuring all key aspects of operational delivery on an ongoing basis as well as identifying opportunities in collaboration across divisions and functions that will enhance quality in processes procedures and ultimately reduce the cost of non-conformance for the Authority● Lead and Direct the Authority’s Risk Management Strategy: Manages the development and implementation of an enterprise risk and compliance management framework and plan and provides leadership to ensure: Holistic risk identification and evaluation process for purpose of internal audit planning process, Reporting on the adequacy and effectiveness to management and the Risk and Audit Committee, Achievement of the Annual Operational Plan and Audit Charter, Continuous monitoring of developments and identification evaluation and reporting of emerging risk and compliance with implementation of auditor’s recommendation, Development and Implementation of the Authority’s fraud prevention policy and plan and compliance thereof, Performance of ad-hoc investigations, Effective management of control and governance matters as it relates to IIA Standards, Effective collaboration with business units to establish maintain and improve risk management register, Development of risk management capabilities through training and assessment ● Ensures effective alignment between business, risk, compliance and audit teams with particular reference to audit, non-financial risk and compliance● Ensures the appropriate risk management policies, risk appetite and limits are established and maintained with relevant stakeholders and that risk matters and metrics are reported on● Drives the awareness and adherence and standardisation of prescribed internal policies and procedures as well as governance policies and compliance acts across the organisation and relevant strategic role players to ensure that risk is managed and mitigated at all times● Ensures the rendering of an effective security service ● Ensures the vetting of staff members in accordance with the Act● Lead and Direct monitoring and evaluation services: Lead the development and implementation of monitoring, reporting and evaluation tools, systems, strategy and implementation plans ● Monitor and track performance against strategic plans and set targets ● Lead the development of service improvement plans and evaluate the implementation thereof● Ensure compliance with reporting obligations of the Authority to relevant oversight institutions ● Ensure alignment of monitoring and evaluation services with the combined assured model of the Authority ● Ensure that audit issues, monitoring and evaluation findings pertaining the implementation of the Authority’s operational strategy are addressed ● Registration: Develop, monitor implementation and review of the CRM strategy and policy which guides the sourcing of the most suitable CRM system and processes in the PSIRA ● Oversee implementation of the customer retention strategy to ensure that PSIRA retains existing customer base and attracts new customers ● Oversee the optimisation and enhancement of the CRM system, package ability and software to benefit customers and the Authority● Oversee the development and roll out of customer satisfaction surveys, as well as monitoring compilation and consolidation of customer satisfaction survey reports● Oversee the provision and management of public education and empowerment so that user friendly and impact driven public education programmes are offered to PSIRA stakeholders ● Monitor development, implementation and review of service level standards (SLAs) with all partners, vendors, stakeholders and PSIRA departments (including regional offices)● Quality assure and Present management reports as and when required so that Council, Director and management team are provided with up-to-date information and are informed of the operations of CRM on an ongoing basis● Integrate customer relationship management with knowledge management strategy, policy and processes● Office Support and Services: Plans, directs, and oversees the Authority’s operational policies, rules, initiatives, and goals. Helps organisation execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership● Develop and implement PSIRA’s Security Management Strategy. Develop and provide advice and counsel line managers on security policies and other related issues● Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes● Develops and implements growth strategies● Overseeing and management of office leases ● Divisional and Team Leadership : Determines and secures the associated resources to enable implementation of the approved strategy and operational plan● Plans resources for Subordinates that includes Performance Agreements or Scorecard with updated targets ● Facilitates Individual Development Plans for direct reports ● Provides operational and technical support to Subordinates by holding Meetings with Subordinates so that they understand the outputs to be delivered● Identifies training and development for Subordinates by recommending appropriate training solutions when required that includes ongoing coaching and mentoring● Conducts performance reviews of Subordinates and provides Subordinates with ongoing feedback on performance● Administers all human resource related requirements by amongst other things approving Subordinates’ leave, flexi-work arrangements and initiating recruiting resources when required● Acts as role model to embed a performance and ethics culture within the team● Divisional and Team Leadership: Determines and secures the associated resources to enable implementation of the approved strategy and operational plan● Plans resources for Subordinates that includes Performance Agreements or Scorecard with updated targets ● Facilitates Individual Development Plans for direct reports ● Provides operational and technical support to Subordinates by holding Meetings with Subordinates so that they understand the outputs to be delivered ● Identifies training and development for Subordinates by recommending appropriate training solutions when required that includes ongoing coaching and mentoring● Conducts performance reviews of Subordinates and provides Subordinates with ongoing feedback on performance● Administers all human resource related requirements by amongst other things approving Subordinates’ leave, flexi-work arrangements and initiating recruiting resources when required● Acts as role model to embed a performance and ethics culture within the team.|