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The Private Security Industry Regulatory Authority (PSiRA) with its head office in Eco Park - Centurion is the statutory body regulating the private security industry in South Africa. PSiRA is looking for dynamic experienced and suitably qualified professionals to take up these challenging positions. It is the intention of the Authority to promote representative through the filling of these positions.

1 2023-12-13


Senior Manager: Operations All Inclusive Package of R 1 404 518 Per Annum (Pretoria:Centurion): Requirements: Relevant Degree in Business Administration or equivalent coupled with at least a minimum of 8 years? experience in Business Operations environment of which 3 years should be at Management level ● A postgraduate qualification in Business Administration or Management studies will be an added advantage ● Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process. Essential criteria: Excellent research and analytical skills● Solid knowledge on good practices in Customer Relations Management ● Excellent planning and organizational skills ● Excellent project management skills ● Strategic leadership and staff management skills ● Problem solving skills ● Excellent strategic management and implementation skills ● Policy development and implementation skills ● Service delivery focus ● Stakeholder relationship building skills ● Excellent verbal and written communication skills ● Excellent interpersonal relations skills ● Customer focused● Results oriented● Accountability and ethical conduct. Key performance areas: Operations streamlining and improving business processes ● Spearheading long-term business planning, and analysing the effectiveness of existing business processes ● Provide strategic advice and recommendations to leadership in the development, implementation and evaluation of new or modified operating policies, practices and procedures within the specified functional focus area ● Fulfils all of these responsibilities in order to facilitate and sustain the organisation?s growth ● Evaluate regularly the efficiency of business processes and systems according to organisational objectives and apply improvements ● Oversee stakeholder and clients support processes and organise them to enhance customer satisfaction ● Revise and/or formulate policies and promote their implementation ● Evaluate overall performance by gathering, analysing and interpreting data and metrics ● Implement efficient processes and standards ● Coordinate customer service operations and find ways to ensure customer retention ● Formulate and implement departmental and organisational policies and procedures to maximize output ● Analysing the development process as a whole with the aim of identifying problem areas that may affect final results, finding valid solutions for the identified problems areas and implementing them in a timely manner. Development and implementation of the Authority Strategies ● Take leadership role in development of the strategy and Annual Performance Plans ? Evaluates the operational effectiveness of the entire organisation and suggest strategies to improving the efficiency and effectiveness of the project and Performance Plans by identifying bottlenecks in completing activities and developing plans to minimize or eliminate such bottlenecks ? Provide inputs, information and statistics for quarterly, annual and other performance related reports to Management ? Participate in annual project reviews and planning workshops and assist the PSiRA programme owners in preparing relevant performance reports ? Provide ongoing capacity building to staff members on M&E and data management principles and processes ● Analyse performance information and other performance indicators. Registration ? Develop and monitor implementation of the CRM strategy and policy which guides the sourcing of the most suitable CRM system and processes in the PSiRA ? Oversee implementation of the customer retention strategy to ensure that PSiRA retains existing customer base and attracts new customers ? Oversee the optimisation and enhancement of the CRM system, package ability and software to benefit customers and the Authority ? Oversee the development and roll out of customer satisfaction surveys, as well as monitoring compilation and consolidation of customer satisfaction survey reports ? Monitor, develop, implement and review of service level standards (SLA?s) with all partners, vendors, stakeholders and PSiRA departments (including regional offices) in respect of programme. Security and Information Management ? Develop and implement PSIRA?s Security and Information Management Strategy ? Develop and provide advice and counsel line managers on security policies and other related issues ? Keep abreast of developments in document management technologies and techniques by reviewing current literature ? Monitor regulatory activity to maintain compliance with records and document management laws ? Develop, document, or maintain standards, best practices, or system usage procedures. Risk Management ● oversee the development of a risk management plan for the department to ensure the department maintains good risk management practices within the organisational risk management plan ● Draft, quality assure and present monthly/quarterly management reports as and when required to EXCO, Director and Management team so that they are provided with up-to-date information and are informed of the Operation?s Department on an ongoing basis.
2 2023-12-13


Administration and Secretariat Support to the Senior Manager: Research and Development. Salary: R 298 136 basic salary p/a plus benefits (Centurion) : Requirements: National Diploma in Business Administration/Public Administration/Public Management/Office Management and Technology coupled with 2-3 years of rendering secretarial, clerical, and administrative support services to Management● Certificate in project management will be an added advantage● Computer literacy (Microsoft package/Office 365) ● Recognition of Prior Learning (RPL) and applicable knowledge and experience on the Job may be considered during the selection process. Essential criteria: Ideal candidate should possess in-depth and demonstrable knowledge and competence in office administration and management function and principles, as well as developing and implementing policies, procedures, processes, systems, and improvements ●In-depth and demonstrable knowledge and competence in secretarial function and principles, as well as developing and implementing related policies, procedures, procedures, systems, and improvements. In-depth and demonstrable knowledge and competence in business management and administration function and principles, as well as developing and implementing policies, procedures, processes, systems, and improvements ●Knowledge or understanding or exposure to protocols and protocol management. Key Performance Areas: Perform secretarial and administrative duties to the Senior Manager ●Filling of documents ●Answer and respond to telephone enquiries and referring them to relevant departments and screening of the Senior Manager?s calls and note messages● Record faxes received on the mail register and sending of faxes ● Typing of letter, memos, faxes, monthly operational reports, minutes, agendas, and general correspondences● Arrange conference rooms for meetings and workshops● Taking minutes during meetings● Compile packs and reports for Senior Manager● Provide secretarial and administrative support within the unit for all general enquiries● Arrange refreshments for visitors and functions when necessary● Consolidate all Research and Development Unit reports into one report for MANCO\ Research and Development staff and Exco.